Billing is one of those things that businesses sometimes don’t give much thought to, but smart companies in the telecom industry know that consistent and accurate customer billing is one of the cornerstones of a successful MVNO.
Some MVNOs handle billing in-house, tasking one or two staff members with what should realistically be the job of an entire department. The truth is, if your billing is not on point, your customers will suffer and look for other MVNOs to get their service from. Since telecom billing is notoriously tricky, innovative companies trust their billing to expert MNVEs.
Look For Flexibility
The telecom industry is constantly shifting, which puts MVNOs in a challenging situation when it comes to billing, especially if they are poised to start scaling. Your billing needs will adapt to different business situations as you get more end customers. You need an MVNE that can adapt with you and offer real-time solutions to your customers’ needs. Smaller organizations can’t support the growth level that most MVNOs will experience, leading to customer frustration and annoyance on the part of the MNO.
At Telgoo5, we understand the importance of flexibility and the ability to scale. Our sophisticated infrastructure was built to withstand shifting company demands and rapid scaling. What’s more, we can offer CRM and BSS to all of our MVNO partners and a real-time view of business performance and trends! Many of our long-term MVNO partners are US-based companies that love working with us because they know they can scale with us, and we will be there to promptly and outstandingly support their needs!
Look For Added Value
If you have an in-house billing department or contract out to a smaller or less flexible MVNE, you won’t necessarily get bare-bones service. Still, you also won’t get all of the perks that come alongside working with a company that can address your needs on multiple fronts. Distribution and inventory management go hand-in-hand with billing, and if your chosen MVNE can’t handle all three, you’ll have to find another one to attend to these services. Anyone who runs a business knows that dealing with multiple vendors can be costly and time-consuming.
Telgoo5 offers distribution and inventory as value-added services to its billing plan, so you won’t need to hopscotch between different vendors to get your customers the services they need. With us, you can rest easily, and everything will be handled in one secure, professional place!
Support Is Key
It’s hard to over-emphasize the importance of quality customer and tech support. You and your chosen MVNE are a team, and it should feel like a partnership. This is especially true if you’re scaling, taking on new customers, or dealing with additional products. Customers depend on detailed, accurate, and itemized bills for their telecom service, so you must know that your MVNE has your back. That’s why you should regularly contact your MVNE about billing and other areas of your business.
At Telgoo5, we pride ourselves on taking our relationship with all of our MVNOs very seriously. You have an account manager who is responsible for handling your needs and weekly calls to address any concerns that might crop up. Additionally, we have an escalation procedure specifically designed to get to the root of any problem as efficiently and effectively as possible. We prioritize consistency and organization because they are the cornerstones of a successful MVNO/MVNE relationship.
Anyone in the telecom industry knows that billing can be the trickiest part of the business. When dealing with multiple customers and a host of different services, getting billing done ideally poses a challenge. That’s why it is imperative to ensure your billing is on point. The best way is to link up with a smart MVNE with your best interests at heart. Let an MVNE like Telgoo5 take billing off your plate so that you can focus on growing your business!