Key Performance Indicators
(KPIs) for QoS Evaluation
Average Call Duration (ACD)
Understanding the average length of calls is essential for optimizing network resources. Our QoS Module calculates the ACD by dividing the total call duration by the total number of calls, providing valuable insights into call patterns and user behavior.
Busy Hour Call Attempts (BHCA)
During peak hours, it is crucial to assess the capacity of your network to handle call attempts. The QoS module measures the total number of call attempts made during peak hours, helping you identify potential bottlenecks & optimize network performance.
Average Traffic per User (ATPU)
To ensure optimal resource allocation, it is vital to gauge the average amount of traffic generated by each user. Our QoS Module calculates the ATPU, allowing you to better understand user demand and optimize network capacity accordingly.
Average Revenue per User (ARPU)
Revenue generation is a key metric for telecom operators. The QoS Module helps you evaluate the financial performance of your services by calculating the ARPU. This metric is obtained by dividing the total revenue by the total number of subscribers, providing insights into revenue trends and customer value.
Call Completion Rate (CCR)
Ensuring that calls are completed is essential for customer satisfaction. The QoS Module measures the CCR by dividing the total number of completed calls by the total number of call attempts. This KPI helps you identify and address call drop issues, enhancing overall call reliability.
Choose Telgoo5 for Enhanced
QoS Management
With Telgoo5's QoS Module, you can proactively manage and optimize network performance, delivering an exceptional user experience for your customers. Our module provides real-time insights into key performance indicators, enabling you to make informed decisions, enhance resource allocation, and improve overall service quality.
Contact us today to learn more about how Telgoo5's QoS solutions can help you optimize network performance and provide unparalleled quality of service to your customers.
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